Frequently Asked Questions

FAQS

Frequently Asked Questions

Thanks for visiting our FAQ page. If you don’t find the answer to your question(s) below, please Contact Us directly for more information.

  • Q: Do you make house calls?
  • A: Of course! We will also gladly pick-up your computer and bring it to our shop for service or we can remote into your machine from our office to repair it.
  • Q: What forms of payment do you take?
  • A: We currently accept cash, checks, credit cards (Visa, MasterCard, American Express, Discover), ApplePay and GooglePay, or Online payments via PayPal.
  • Q: How fast can you fix my computer?
  • A: In-shop repair typically averages 24-48 hours. For on-site service, Canyonlands Computers is usually available to visit your home or business the same day or within 24 hours from the time of your initial Service Request.
  • Q: Do you repair Apple computers?
  • A: Everyday. We have an Apple Certified Technician on staff that can repair the hardware, troubleshoot the software, and also purchase/sell new and used Apple computers, peripherals, and accessories.
  • Q: Do you work on mobile devices?
  • A: Yes. We provide sales, service, and support for Apple iOS devices such as the iPhone and iPad, Google Android devices such as Samsung and Nexus smartphones and tablets, as well as Amazon Kindles.
  • Q: What are your hours and location?
  • A: Our office is open Monday - Friday from 8:30 AM - 5:30 PM and is located at 88 East Center Street in the Center Street Square Building, approximately 1/2 block east of Main Street (Highway 191) in downtown Moab.
  • Q: Do you carry new, used, or refurbished computers for sale?
  • A: No. We currently do not stock any computers for sale. However, we would be more than happy to price, purchase, and configure any type of laptop, desktop, or tablet for you according to your specifications.
  • Q: Can your recover data from a dying or dead hard drive?
  • A: Yes! We utilize sophisticated software to read your ailing drive sector by sector to recover your data. At times, some drives are so damaged that we must send them off to a lab for further data recovery efforts.
  • Q: Do you need my computer’s power cord or adapter when servicing it?
  • A: Yes. Please bring your computer’s power cord or adapter with you when you come in for service. Many modern laptops, smartphones, tablets, and all-in-one units have model specific adapters that we do not keep on hand.
  • Q: What is your service area?
  • A: Our service area is from Moab to Monticello, and Green River, Utah, to Grand Junction, Colorado. We generally work within a one-hour drive of Moab. We do have clients outside of that area so if you live or work further away and would like us to assist you, please call us to discuss your service needs.
  • Q: What are your rates?
  • A: We charge $50.00 per hour while working over the phone, via email, in the shop, or remotely, $60.00 per hour for on-site service to your home or business, and $70.00 per hour for service after hours in the evening and on weekends.
  • Q: Can I make a suggestion?
  • A: Absolutely! We love customer input, ideas, and suggestions. For general comments you can use our Contact Form. For more specific suggestions or to rate our service, please use our Feedback Form.